TERMS & CONDITIONS

Pick-up

Pick-up from your accommodation within the limits of Sofia city is included in all Iron Star tours.

 

Drop off

Iron Star tours in Sofia city end at the National Palace of Culture - NDK. 

Location is close to metro station and the pedestrian zone of Vitosha Blvd.

For the Communust Tour drop off at your hotel is possible upon request at no additional cost. 

For the Blitz Tour & Sofia in 60 min tour drop off at your hotel is possible upon additional request and cost
The Day Trip to Buzludga has drop off at your hotel in Sofia city included in the price.

 

Waiting time

Please stick to the timings as described in the itinerary or advised by your driver. Any delay is considered as no show and no refund is applicable.

 

Luggage allowance

Allowed number of bags per person, including children: 1 hand luggage bag such as backpack or purse. Larger bags such as cabin bags or suitcases could be allowed upon additional request on board the vehicles. Additional charges might occur.

    

Booking & payment 

Book your Iron Star tour on-line at least 24 hours before your tour date using the fast & easy booking form . We do not accept bookings or payment over the telephone. For reservations with less than 24 hours notice - please e-mail first at ironstar@urca.bg to check availability.

 

Advance booking of 5.00 EUR is required to make a reservation. The booking form will take you to a PayPal screen for secure credit/debit card payment. You do not need to have a PayPal account to make the payment - just an international credit or debit card.

Deposit is 100% refundable if a booking is changed up to 3 days prior to the tour date.

The balance payment is made in cash (EUR or BGN), at your pick-up, directly to your driver

 

We will confirm your tour reservation request in 24 hours and e-mail your Iron Star voucher with pick-up time. 

Please note that your booking is not confirmed until you received your confirmation e-mail and voucher. Print out your transfer voucher OR save it to a mobile device (smartphone, tablet, notebook) and show it to your driver on your pick-up.

  

Cancellation

In the event of cancellation or change no later than 3 days before your tour date, we will refund you the paid deposit.

Please note that any changes or cancellations made less than 3 days prior to your tour date and no-show are non-refundable.

 

Force-major

In the event of a force-major and inability to deliver the reserved service, IronStar.bg will cancel the booking and refund 50% of any paid amount.

 

 

IronStar.bg, operated by URCA Travel Ltd. 

Sofia, Bulgaria 2016




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